Q: What kind of payment options do BalloonShop.com.my accept?
A: BalloonShop.com.my accepts a variety of payment options as below:
1. Online payment via eGHL
Buyers can use the popular Internet Banking via eGHL of the following Malaysia banks:
- Maybank (maybank2u.com.my)
- Public Bank (www.pbebank.com.my)
- CIMB Bank (www.cimb.com.my)
- Hong Leong Bank (www.hlb.com.my)
- RHB Bank (www.rhb.com.my)
- Bank Islam (www.bankislam.com.my)
- Affin Bank (rib.affinonline.com)
2. MANUAL BANK TRANSFER
You have select “Manual bank transfer” as your payment method:
Step 1 : Transfer the total amount to:
Account Name :
Account Number :
Step 2 : Informs us once payment is done
Please send us a screenshot / scanned copy of your proof of payment to [email protected] . Please include the [Order Number] in your email. Once verified, we will send out the receipt to you.
Q: How secure is shopping with BalloonShop.com.my ?
A: We endeavor to make every transaction you make at BalloonShop.com.my 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at BalloonShop.com.my .
Q: Do I need to join as a member before buying anything from BalloonShop.com.my ?
A: Yes, you will need to register as a member to shop in our online store. Registering as a member allows the online store to remember your personal details and your payment information, so you do not have to type in those details every time you place an order.
Q: I have a user account with BalloonShop.com.my , how do I change my personal info and shipping address ?
A: Go to My Account page, login and you can modify your account details there.
Q: I have received a few emails from BalloonShop.com.my . What are Orders Received, Orders Processed and Payment Receipt?
A: Order Received: This email informs you that BalloonShop.com.my has received your orders and will process it as soon as possible.
Payment Received: This email confirms BalloonShop.com.my has received your payment and processed your order.
Order Shipped: This email confirms that BalloonShop.com.my has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
A: Yes. Please refer to the Refund Policy
Q: When I click on the button “ Payment with eGHL”, nothing happens after that. Why ?
A: Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off.
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.
Q: I came across the name eGHL in BalloonShop.com.my , what is eGHL
A: BalloonShop.com.my accepts online banking payment using eGHL and it is a secure online system that offers our customers safe transaction over the internet. eGHL also uses 3D secure where extra authentication from the bank is required.
Q: How do I know if my payment has gone through?
A: When you submit your payment details, the eGHL payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on BalloonShop.com.my . Dependig on the outcome of the authorisation request, you will see either a sucncessful or a failed message on screen which will confirm the result of your transaction.
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with BalloonShop.com.my. It will be sent by eGHL to the email address you have provided when entering your payment details.
If you receive more than one email and you have only made one purchase, please contact [email protected] and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.